The Conveyancing Quality Scheme Client Charter

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Buying or selling a home is one of the biggest deals most of us ever make. We want to make it as easy for you as we can and will do all we can to make sure that everything goes smoothly.

This Charter tells you what you can expect from us.

The Law Society’s Conveyancing Quality Scheme (CQS)

The Law Society has set up a quality scheme for solicitors who deal with buying and  selling property.

We are a member of the CQS. which means that we meet the high standards the Law Society  sets to ensure that we give clients a professional and quality conveyancing service.

What you can expect from us

  • When you contact us to discuss your sale or purchase we will explain clearly the steps in the process and what you can expect from your solicitor
  • We will tell you what the costs will be
  • We will keep you informed of progress in your sale or purchase
  • We will work in line with the quality standards of the Law Society’s

We will:

  • Treat you fairly
  • Be polite and professional
  • Respond promptly to your enquiries
  • Tell you about any problems as soon as we are aware of them
  • Ask for your feedback on our

If you want to complain about a solicitor, please ask for details of our firm’s complaints procedure.

If you have any other concern about the firm as a member of the CQS please contact the Law Society team: cqs@lawsociety.org.uk

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Our Reviews

We have worked with Sarah at Martin Shepherd twice now and have had an excellent experience. Sarah is professional, efficient and personable. She walked us through every step of the process, offering advice and guidance all the way. We would highly recommend!
Emma
We had to do a lease extension which proved to be a lot of hassle and I can’t thank Sarah enough for her time, hard work and help throughout the whole process, she truly has been amazing and I won’t hesitate to use her again in the future! Thank you so much Sarah for everything!
Kirsty
I can’t recommend Martin Shepherd Solicitors highly enough. I had a very tricky buyer but Sarah and her team were amazing and dealt with any issues immediately. They are so professional and helpful! 10/10
Shirley

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The legal information on this website cannot be regarded as a definitive statement of the law or of the effect of the law, and does not comprise, and should not be relied on as giving, legal advice.

It has been prepared in good faith, but none of the individuals responsible for or involved in its preparation accept any legal responsibility or liability for anything done in reliance on it.

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Martin Shepherd Solicitors LLP is a limited liability partnership registered in England & Wales, registration number OC356132, Potters Bar – Head Office, Maple House, High Street Potters Bar London EN6 5BS where a list of the members is kept.

Martin Shepherd Solicitors LLP is authorised and regulated by the Solicitors Regulation Authority numbers: 560729 (Potters Bar – Head Office); 562353 (Finchley office); 615079 (Hertford office). VAT Registration Number 116 9785 78

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